Refund policy

Returns
We have a 5-day return policy, which means you have 5 days from receiving your item to lodge a return request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To begin a return request, you can contact us at crystal_lore@outlook.com 

We will send you instructions on how and where to send your package. Returns will not be accepted if they are sent back without first lodging a return request.  

Damaged items and/or other concerns
Upon delivery, please inspect your order.  Contact us immediately if the item is defective, damaged or if you have received the incorrect item.  

Refunds
Once we have received your return and inspected it, we will be in contact you with the outcome of the return request.  If approved, you’ll be automatically refunded on your original payment method. Please be mindful that it can take some time for your bank or credit card company to process and post the refund too.